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Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of the online gambling services made available through lylocasino.bet in connection with the localized page "Lyllo Casino" (the "UK Page"). By accessing or using the Website you acknowledge that you have carefully observed these Terms, understood their implications, and reflected on whether you wish to be bound by them. If you do not agree, you must not use the Website.

The Website is operated on behalf of MOA Gaming Sweden Ltd., a company within the ComeOn Group, which holds a Swedish online gambling licence number 20Si2445 issued by Spelinspektionen (the Swedish Gambling Authority) for operations primarily targeting the Swedish market. The United Kingdom is treated as a blocked and prohibited jurisdiction, and the Website is not licensed by the UK Gambling Commission (UKGC).

You confirm that you have expanded your understanding of these Terms by reviewing all referenced policies (including the Privacy Policy and the Responsible Gambling resources) and that you accept them in full. These Terms are effective from 6 November 2025 and remain in force until replaced or updated. The last update was made on 6 November 2025.

Definitions

For clarity and to support careful observation, expansion, and reflection on your rights and obligations, the following terms have the meanings set out below:

  • Operator means MOA Gaming Sweden Ltd., acting as the licensed gambling operator for the services offered via lylocasino.bet, under Swedish licence number 20Si2445 issued by Spelinspektionen.
  • Website means the online platform accessible at lylocasino.bet, including the UK Page referred to as Lyllo Casino, and any sub-pages, apps, and related services.
  • Brand or Lyllo Casino means the online gambling brand associated with the Website and used exclusively in connection with the domain lylocasino.bet.
  • User or Player means any natural person who creates an Account or otherwise uses the Website. The terms "you" and "your" refer to the User.
  • Account means the personal, single-player account registered by a User on the Website to access games and services.
  • Games means any casino, slot, live casino, and related online gambling products made available on the Website from time to time.
  • Bet or Wager means any sum of real or bonus funds placed on the outcome of a Game.
  • Bonus means any promotional value (including bonus funds, free spins, cashback, or similar) credited to your Account under specific conditions.
  • Real Money Balance means the balance of deposits and winnings that are not subject to wagering requirements.
  • Bonus Balance means the balance of funds or free spins that are subject to specific bonus terms and wagering requirements.
  • Payment Methods means the deposit and withdrawal options supported by the Website, such as payment cards, e-wallets, bank transfers and, where permitted, crypto-assets.
  • KYC (Know Your Customer) means the identity verification, anti-money laundering, and source of funds checks carried out by the Operator.
  • Restricted Jurisdiction means any country or territory in which the Operator does not accept players, including the United Kingdom, which is expressly designated as blocked and prohibited.
  • Responsible Gambling Tools means the tools and measures available to help players manage their gambling, including deposit limits, loss limits, session limits and self-exclusion systems. For Swedish players this includes Spelpaus.se.

Account Registration

Eligibility and Age Verification

  • Age requirement: You may open an Account only if you are at least 18 years old and legally permitted to participate in online gambling under the laws of your country of residence.
  • Restricted UK access: The United Kingdom is a blocked and prohibited jurisdiction. If you are located in, resident in, or ordinarily resident in the UK, you must not register, deposit, or gamble on the Website. The Operator does not hold a UKGC licence, does not appear on the UKGC public register, and UK players are not protected by UKGC rules or UK self-exclusion schemes such as GamStop.
  • Verification: The Operator will conduct KYC checks to verify your identity and age, which may include collection and review of identity documents, proof of address, and, where relevant, proof of source of funds. Until verification is complete, your Account may be restricted or suspended.

Registration Process and User Obligations

  1. Account creation: To register, you must complete the online registration form on lylocasino.bet, provide a valid email address and any other requested information, and confirm your registration through email or other verification channels. You must observe the information requested carefully, expand it where necessary to be accurate and complete, and reflect this honestly in your submissions.
  2. Accuracy of information: You undertake to provide true, complete and up-to-date information at all times and to promptly update your details if they change. The Operator may request documentary evidence to confirm any information provided.
  3. Password and security: You are responsible for keeping your login credentials confidential and for taking reasonable steps to prevent unauthorised access to your Account. You must not share your Account with any other person and must notify the Operator immediately if you suspect any misuse.
  4. One account policy: You may hold only one Account with the Operator. Multiple accounts, including attempts to circumvent restrictions applicable to the UK or other Restricted Jurisdictions, may result in suspension, closure and forfeiture of funds in accordance with these Terms.
  5. Responsible gambling and self-exclusion: The Website provides responsible gambling tools, which you should carefully observe and use to manage your play. For Swedish residents, national self-exclusion is available via Spelpaus.se. This national system does not extend to or apply as a UK self-exclusion under GamStop. UK-based users must not register in the first place.

Betting & Gameplay Rules

General Betting Principles

  • Game rules: Each Game has specific rules, paytables and house edges, which you must review before placing any Bet. By placing a Bet you confirm that you have observed and understood the relevant Game rules.
  • Minimum and maximum bets: The Website displays minimum and maximum stakes for each Game. You may only place Bets within these limits. The Operator may adjust limits at any time to reflect risk management, regulatory requirements or technical constraints.
  • Placing a Bet: A Bet is deemed placed when it is accepted by the Operator's servers and deducted from your Real Money Balance or Bonus Balance, as applicable. Once accepted, a Bet cannot usually be cancelled or modified by you.
  • Game outcomes: The outcome of each Game is determined by a random number generator (RNG) or, for live dealer games, by the actions of real dealers and physical equipment. The Operator undertakes to ensure that RNG systems are tested and certified by independent laboratories where required by law.

Cancellation, Errors and Malfunctions

  1. Obvious errors ("palpable errors"): If a Bet or outcome is affected by an obvious error (for example, an incorrect display of odds or winnings that could reasonably have been identified by a normally observant player), the Operator may declare the Bet void or correct the error and settle the Bet at the correct terms.
  2. Technical failures: In the event of a technical failure or interruption of connectivity after a Bet is placed but before it is fully resolved, the Operator will use its logs to determine the outcome. Where the outcome cannot be reconstructed, the Bet may be voided and the stake returned.
  3. Disconnections: Your internet connection, device or software may fail or disconnect. The Operator is not responsible for such failures, and any resulting losses are your responsibility, subject to the specific Game rules and the Limitation of Liability section below.

Conduct in Live Casino and Chat

  • Respectful behaviour: You must behave in a respectful manner towards the Operator's staff and other players. Abusive, harassing, discriminatory or threatening language or conduct in chats or at live tables is strictly prohibited.
  • No collusion or fraud: You must not collude with other players, manipulate the Games, exploit software bugs, use bots or automated tools, or engage in any fraudulent activity (including chargebacks, identity theft or bonus abuse).
  • Monitoring and sanctions: The Operator may monitor gameplay and chat interactions and may suspend or close your Account, void Bets, withhold winnings and/or notify relevant authorities if misuse or illegal activity is suspected.

Bonus Terms

Bonus Activation and Wagering Requirements

  1. Offer-specific conditions: Each Bonus or promotion available on lylocasino.bet is subject to specific terms and conditions, including eligibility criteria, wagering requirements, minimum deposits, maximum bet limits and time limits. You must carefully observe and expand your understanding of those specific terms before participating.
  2. Activation: Bonuses may require manual opt-in, the use of a bonus code, or selection of a promotion at the time of deposit. Some Bonuses may be automatically credited. The Website will explain how each Bonus is activated.
  3. Wagering requirements: Unless stated otherwise, Bonus funds and any winnings derived from them must be wagered a certain number of times before they can be withdrawn. Only once the wagering requirement has been fully met by 2025, or the Bonus has expired, will remaining funds be transferred to your Real Money Balance.
  4. Contribution of Games: Different Games may contribute differently towards wagering requirements. For example, some slots may contribute 100%, while table games may contribute a lower percentage or be entirely excluded. The contribution table for each promotion is provided in the relevant bonus terms.

Prohibited Games, Actions and Promotion Combinations

  • Game restrictions: Certain Games may be excluded from Bonus play or restricted, particularly where regulatory requirements or game characteristics would otherwise undermine the intended wagering requirements. Playing excluded Games with Bonus funds may result in forfeiture of the Bonus and associated winnings.
  • Bet size restrictions: You may not place Bets above the maximum bet limit specified in the bonus terms while a Bonus is active (for example using very high stakes to accelerate wagering). Exceeding such limits may be treated as bonus abuse.
  • Bonus abuse: The Operator may, at its discretion, withhold or cancel Bonuses and associated winnings if it reasonably believes that you are abusing Bonuses or exploiting loopholes (including matched betting, multi-accounting, or collusion).
  • Combining promotions: Unless explicitly permitted, Bonuses and promotions may not be combined. If multiple promotions appear to apply, the Operator will determine which one is applied. Specific offer terms prevail over these general Bonus Terms in the event of conflict.

Regional compliance note: Promotional offers are designed primarily for the Swedish market under the Swedish licence 20Si2445 and may be further restricted or unavailable to players in certain jurisdictions. Players located in the United Kingdom are not permitted to register or claim Bonuses and are not protected by UK regulatory or alternative dispute resolution frameworks.

Payments & Withdrawals

Deposits

  • Payment methods: The Website may support deposits via payment cards, bank transfers, e-wallets and, where permitted, certain crypto-asset payment solutions provided by third parties. The availability of specific methods depends on your jurisdiction and regulatory requirements.
  • Jurisdictional restrictions: As the United Kingdom is a Restricted Jurisdiction, the Operator will not knowingly accept deposits from UK-based players. If evidence arises that you are depositing or attempting to deposit from the UK, your Account may be suspended and deposits may be returned, subject to regulatory and anti-money laundering considerations.
  • Fees and limits: The Operator may apply minimum and maximum deposit limits per transaction and per period. Any applicable fees will be disclosed at the cashier or payment interface.

Withdrawals

  1. Verification and KYC: Before processing withdrawals, the Operator may require you to complete KYC checks and provide documentation confirming your identity, address and source of funds. This may extend processing times into 2025 where necessary for regulatory compliance.
  2. Processing times: The Operator aims to review withdrawal requests within a reasonable timeframe (for example within a few business days). Actual settlement times depend on the Payment Method and any additional checks required.
  3. Withdrawal methods: Where possible, withdrawals will be made using the same Payment Method used for deposit. If that is not feasible, an alternative method may be requested, subject to compliance checks.
  4. Limits: Maximum withdrawal limits may apply per transaction, per day, or per month, and may be adjusted based on your profile, status and regulatory obligations.

Refunds, Chargebacks and Treatment of Bonuses

  • Refunds: Deposits will not generally be refunded once used for wagering. In cases of suspected misuse, technical error or legal obligation, the Operator may consider refunds on a case-by-case basis.
  • Chargebacks: You must not initiate chargebacks or similar payment reversals without valid legal grounds. Unjustified chargebacks may lead to Account suspension, recovery of funds and notification to relevant authorities or payment service providers.
  • Bonus-related funds: If you request withdrawal of funds associated with active Bonuses that have not met wagering requirements, Bonus funds and associated winnings may be forfeited, with only Real Money Balance being eligible for withdrawal.

Limitation of Liability

Operator Obligations

  • Fairness and integrity: The Operator undertakes to provide Games that are operated fairly and in accordance with applicable licensing requirements, including the Swedish licence 20Si2445 issued by Spelinspektionen. RNG-based Games are intended to be random and unbiased, and game rules are clearly displayed.
  • Accuracy of information: The Operator uses reasonable efforts to ensure that information on the Website, including balances, transaction histories and Game outcomes, is accurate and up to date. However, minor discrepancies may arise due to latency, rounding or technical issues.

Exclusions and Limits

  1. Technical issues: To the maximum extent permitted by law, the Operator is not liable for losses arising from technical failures, interruptions, delays, software bugs, viruses, or failures of telecommunications or third-party services beyond its reasonable control.
  2. Indirect losses: The Operator is not liable for any indirect, consequential or special damages, including loss of profits, data or goodwill, even if foreseeable.
  3. Maximum liability: Without prejudice to any mandatory legal rights you may have as a consumer, and subject to applicable law, the Operator's total aggregate liability to you in respect of any single incident shall not exceed the lesser of (i) the amount of the Bet or Wager that gave rise to the dispute, or (ii) the amount actually paid by you to the Operator in relation to that incident.
  4. UK regulatory protections: Because the Operator is not licensed by the UKGC and does not appear on the UKGC public register, you are not protected by UK-specific consumer protections, dispute resolution schemes or self-exclusion mechanisms such as GamStop. If you are located in the UK, you must not use the Website.

Intellectual Property Rights

Ownership

  • Content and software: All intellectual property rights in the Website, including its software, source code, design, graphics, logos, trade names (including the Lyllo Casino brand as used in connection with lylocasino.bet), audio, video and text content, are owned by the Operator, its group companies or its licensors.

Permitted Use and Prohibitions

  • Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Games for personal, non-commercial entertainment purposes only and strictly in accordance with these Terms.
  • Prohibited acts: You must not copy, reproduce, distribute, modify, adapt, translate, decompile, reverse engineer, disassemble, or create derivative works from any part of the Website or its software, except to the extent explicitly permitted by law and only after thoughtful consideration of such rights.
  • Third-party content: Games and other services may include content owned by third-party providers. Any use of such content beyond the normal use of the Website is prohibited without the prior written consent of the relevant owner.

Privacy & Data Protection

Your personal data is processed in accordance with the Website's Privacy Policy, which forms an integral part of these Terms. You should observe the Privacy Policy carefully, expand your understanding of how your data is collected, used, stored and shared, and reflect on whether you are comfortable with those practices before using the Website.

  • Applicable frameworks: The Operator processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and, where relevant, the UK GDPR, recognising that the United Kingdom is treated as a Restricted Jurisdiction for gambling services.
  • Access and rights: You may have rights of access, rectification, erasure, restriction, portability and objection, as described in the Privacy Policy. Details of how to exercise these rights and how to contact the data protection contact point are provided in that policy.

Changes to Terms

Amendment Procedure

  1. Right to amend: The Operator may amend these Terms at any time to reflect changes in law, regulatory guidance, industry practice, technical developments or the Operator's business operations, including changes relevant to 2025 and beyond.
  2. Notification: When material changes are made, the Operator will take reasonable steps to notify you, such as by email (using the address registered to your Account), through on-site messages, banners, or pop-up notices on lylocasino.bet.
  3. Effective date: The updated Terms will specify an effective date. By continuing to use the Website after the effective date, you confirm that you have observed the changes, expanded your understanding of their impact, and accept them.

Your Options

  • Acceptance: If you continue to use the Website after changes take effect, you are deemed to accept the updated Terms.
  • Disagreement: If you do not agree with any changes, you must cease using the Website and may request closure of your Account and withdrawal of any eligible Real Money Balance, subject to these Terms and any legal or regulatory obligations.

Termination & Suspension

Operator's Rights

  1. Suspension and closure: The Operator may suspend or close your Account, withhold or void Bets and/or freeze funds where it reasonably suspects that you have breached these Terms, provided false information, engaged in fraud, attempted to circumvent jurisdictional restrictions (including those relating to the UK), or where required by law or regulatory authorities.
  2. Inactive accounts: Accounts that remain inactive for a prolonged period may be treated in accordance with the Operator's inactive account policy as described on the Website, which may include fees or closure, subject to applicable law.
  3. AML and KYC obligations: Where required to comply with anti-money laundering, counter-terrorism financing or similar legislation, the Operator may suspend transactions, request additional documentation or close your Account.

Your Rights

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support. Before doing so, you should reflect on any outstanding Bets, Bonuses or balances.
  • Funds on closure: Upon closure (whether by you or the Operator) any remaining Real Money Balance will, where permissible by law and subject to KYC and AML checks, be returned to you via an agreed Payment Method. Bonus funds and associated winnings may be forfeited according to the relevant Bonus Terms.
  • Self-exclusion: You may request temporary or permanent self-exclusion through the tools on the Website. For Swedish residents, national self-exclusion can be implemented via Spelpaus.se. This does not constitute self-exclusion under any UK national system.

Governing Law & Jurisdiction

Applicable Law

  • Primary governing law: These Terms and your relationship with the Operator are governed by the laws of Sweden, without prejudice to any mandatory consumer protection laws that may apply in the country of your habitual residence within the European Economic Area.
  • UK position: The Operator is not licensed by the UK Gambling Commission and does not appear on the UKGC public register. The United Kingdom is treated as a blocked and prohibited jurisdiction. UK residents and persons located in the UK must not use the Website, and they are not protected by UK gambling regulation, UK dispute resolution mechanisms or UK self-exclusion schemes such as GamStop.

Dispute Resolution

  1. Internal complaint handling: If you have a complaint about the Website, you should first contact customer support so that the Operator can observe, investigate and respond to your concerns in accordance with its internal complaints procedure.
  2. Court jurisdiction: Subject to any mandatory rights you may have as a consumer, and without prejudice to the role of Swedish regulatory authorities, any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Sweden.

Regulatory references: Information about the Operator's Swedish licence may be verified via the regulator's public registry at Spelinspektionen's licence search. This registration does not imply authorisation to offer gambling services in the United Kingdom.

Contact Information

If you have any questions, complaints or legal queries regarding these Terms or the operation of lylocasino.bet in connection with the UK Page Lyllo Casino, you should use the contact channels made available on the Website and in the official terms at https://lyllocasino.com/regler-och-villkor. The following principles apply:

  • Customer support: Current contact options for customer support (including email address, live chat and/or web forms) are displayed in the "Contact" or "Help" sections of lylocasino.bet. These channels should be used for routine account, payment and gameplay queries.
  • Legal correspondence: Formal legal correspondence should be addressed to the legal department of MOA Gaming Sweden Ltd. at its registered office or legal mailing address as published on the Website and in the public records maintained by Spelinspektionen and the Swedish corporate registry. When sending legal notices, you should clearly state that your notice concerns the Lyllo Casino brand operated via lylocasino.bet.
  • Responsible gambling support: For players in Sweden, independent support is available via the national helpline at https://stodlinjen.se/ and the self-exclusion service at https://spelpaus.se/. These services are operated independently of the Operator and are not UK services.

You should keep copies of all communications for your records and reflect carefully on any information or advice you receive from the Operator, regulators or support organisations when making decisions about your use of online gambling services.