Responsible Gaming

Responsible gaming at lylocasino.bet (Lyllo Casino) means approaching online gambling as a form of entertainment that is consciously controlled, time-limited, and financially affordable. Gambling should never be used to solve financial problems, to escape difficult emotions, or to replace work, study, or family life.

lylocasino.bet is operated for eligible markets under a license issued by Spelinspektionen (the Swedish Gambling Authority) to MOA Gaming Sweden Ltd., license number 20Si2445, for online gambling operations primarily targeting the Swedish market and currently valid until 2025. The United Kingdom is a prohibited jurisdiction for this brand. Lyllo Casino does not hold a UK Gambling Commission (UKGC) licence and does not appear on the UKGC public register; UK players are therefore not protected by UKGC or the UK self-exclusion scheme GamStop when visiting this site.

Even though UK residents cannot lawfully open or use real-money accounts on lylocasino.bet, this Responsible Gaming page is provided to help visitors from the UK recognise gambling-related risks, understand common protective tools used by licensed operators, and access independent professional help. Where you do have an active gambling account with another provider, we strongly encourage you to use the information and external resources on this page to keep play under control.

Risk Awareness

Gambling-related harm often develops gradually. It can affect your finances, mental and physical health, relationships, and work or studies. Observing early signs of risk and reflecting honestly on your behaviour are essential steps in preventing addiction.

Common Warning Signs

• Increasing time and money spent: You gamble more frequently, place higher stakes, or extend sessions longer than planned.
• Preoccupation with gambling: You think about casino games or betting when you should be focusing on work, school, or family responsibilities.
• Chasing losses: You return to gambling quickly after losing, hoping to win back money instead of accepting the loss.
• Financial strain: You borrow money, delay paying bills, use overdrafts or credit cards, or sell personal items to fund gambling.
• Emotional changes: You feel anxious, irritable, or depressed when you are not gambling, or you gamble to escape stress, loneliness, or problems.
• Secrecy and guilt: You hide gambling from relatives or friends, lie about losses or time spent, or feel shame after playing.
• Impact on daily life: You miss work or studies, sleep poorly, or lose interest in hobbies and social activities because of gambling.

Self-Assessment Check

The following reflective questions can help you assess your current relationship with gambling. Answer them honestly, just for yourself:

• Do you often gamble longer than you originally intended, even when you plan a short session?
• Have you recently spent money on gambling that was needed for rent, bills, food, debts, or other essentials?
• Do you feel restless, irritable, or upset when you try to cut down or stop gambling?
• Have friends, colleagues, or family members expressed concern about how much you gamble or how often you talk about it?
• Have you ever lied about the amount of time or money you spend on gambling?
• Do you believe that a big win will solve your financial or personal problems?

If you recognise yourself in several of these statements, we strongly recommend speaking with an independent support service listed in the "Support Resources" section and, if you use any gambling sites, activating limits or self-exclusion immediately.

Limits & Tools

Responsible operators provide account tools that allow players to observe, expand upon, and then actively control their gambling behaviour. While UK residents cannot lawfully hold real-money accounts on lylocasino.bet, the following describes how such tools typically work in regulated environments (for example, on lylocasino.bet for eligible markets under the Swedish licence 20Si2445). You can use this information as a guide when managing your accounts with any licensed provider.

Deposit Limits

Deposit limits restrict how much money you can add to your gambling balance over a defined period. Common options are daily, weekly, and monthly limits.

1. Where to set them: After logging in to your account (if you are in an eligible jurisdiction), navigate to "My Account" > "Responsible Gaming" or "Account Limits". Look for the "Deposit Limits" section.
2. Choosing the period: Select the timeframe (for example, "Daily", "Weekly", or "Monthly"). Consider your net income and essential expenses when choosing a safe limit.
3. Entering the amount: Type the maximum amount you can afford to deposit for that period, such as "£20" per day or "£50" per week. Always choose a figure that you can comfortably lose without affecting essential living costs.
4. Confirming and cooling-off: After confirmation, a decrease to your limit usually takes effect immediately, whereas an increase often takes effect only after a cooling-off period (for example 24 hours) to encourage reflection before raising limits.

Time and Session Limits

Time-based tools help you monitor and limit how long you spend gambling during each visit.

• Session timers: In the "Responsible Gaming" section, you may enable a session timer. You can, for example, set a maximum continuous session length of 30, 60, or 120 minutes. When the time elapses, you are automatically logged out or shown a mandatory break screen.
• Reality checks: You can opt to receive on-screen reminders every 15, 30, or 60 minutes showing total time spent and net result (wins or losses). These messages are designed to interrupt automatic play and encourage a conscious decision to continue or stop.

Short-Term Breaks ("Time-Out")

If you need a brief pause to regain control, you can request a temporary "Time-Out" from gambling.

1. Accessing Time-Out: Go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Selecting the period: Choose a pause length, typically 24 hours, 48 hours, or 72 hours. Some operators offer up to 30 days.
3. Confirming the break: Read the description carefully and confirm. During the Time-Out, you will not be able to deposit or wager. In some cases, login may be blocked entirely until the period ends.
4. After the break: When the period expires, you can log in again if you still meet the legal access conditions in your jurisdiction. We recommend reviewing your finances and feelings about gambling before deciding whether to resume.

Where you are gambling with any operator legally accepting UK customers, you should expect tools at least equivalent to those described above, in line with UK regulatory expectations.

Self-Exclusion

If limits and short breaks are not enough, self-exclusion is a stronger option. It is designed to help players who recognise that gambling has become harmful or uncontrollable. Self-exclusion is a formal agreement under which the operator blocks your access for a defined period, often with no possibility of early reactivation.

Account-Level Self-Exclusion on lylocasino.bet

lylocasino.bet does not accept customers resident in the United Kingdom and is not licensed by the UKGC. For players in eligible jurisdictions (for example, Sweden under license 20Si2445 valid until 2025), the following steps generally apply and can guide your expectations when dealing with any licensed operator:

1. Finding the self-exclusion option: Log in and go to "My Account" > "Responsible Gaming". Select the "Self-Exclusion" or "Close Account" section.
2. Choosing the period: You will usually be offered fixed minimum periods starting from 6 months (for example, 6 months, 1 year, 2 years, 5 years) and sometimes a "lifetime" option. Choose the longest period that reflects the seriousness of your situation; once set, shortening is typically not allowed.
3. Confirming your decision: Carefully read the information explaining what self-exclusion means. You may be asked to tick a box confirming that you understand you will not be able to access your account for the chosen period. Submit the request; some operators also ask you to confirm via email.
4. System consequences: The account is blocked for logins and new deposits. You cannot place new bets or play games. Outstanding bets may be settled according to the terms and conditions. Depending on the operator's policy and applicable law, any remaining real-money balance may be returned to your registered payment method, subject to identity and anti-money laundering checks.
5. Marketing and contact restrictions: The operator should remove you from marketing lists and avoid sending you promotional communications during the exclusion. You may still receive essential service messages (for example, about withdrawals or regulatory notices).

Practical Effects and Refund Terms

Self-exclusion is not a tool to recover past losses, and it does not create an automatic right to a refund of monies already staked. Refunds, if any, will follow the operator's terms, applicable law, and responsible gaming obligations. You remain responsible for any outstanding obligations (such as chargebacks or verification queries) that existed before the self-exclusion took effect.

If you are a UK resident who has accessed any online gambling, we strongly recommend using the national self-exclusion schemes described in the "Support Resources" section (such as GamStop for the UK) in addition to any account-level exclusion you may have with individual operators.

Support Resources

Gambling-related harm is a health and social issue. Professional, confidential support is available in the United Kingdom and internationally, regardless of whether you have ever used lylocasino.bet. Contacting a support organisation is a sign of strength, not weakness.

Local Support for the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week. Advisers provide confidential support, brief interventions, and referrals to structured treatment. Primary language is English; accessibility options may be available on request.
• GamCare Online Services: Visit gamcare.org.uk for live chat, email support, and moderated forums where you can share experiences with others affected by gambling.
• NHS Problem Gambling Services: The National Health Service offers specialist clinics for gambling-related harms. Information is available at nhs.uk by searching for "gambling addiction" or "problem gambling treatment". Access is usually via GP referral or self-referral, depending on region.
• Youth and young adults: Young people affected by their own or someone else's gambling can access age-appropriate support through services signposted on GamCare and NHS websites.

International Support Organisations

National and Cross-Border Self-Exclusion Schemes

• United Kingdom - GamStop: UK residents can register with GamStop at gamstop.co.uk to self-exclude from all participating online gambling companies licensed by the UKGC for periods of 6 months, 1 year, or 5 years. Because Lyllo Casino is not UKGC-licensed, it is not covered by GamStop; however, UK residents should still register with GamStop for protection on other UK-licensed sites.
• Sweden - Spelpaus: For players located in Sweden, Spelpaus (spelpaus.se) is a national self-exclusion system managed by Spelinspektionen. It applies to all licensed Swedish operators, including lylocasino.bet under the Swedish licence 20Si2445, and allows exclusion from 1 month up to until further notice.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the Spanish national exclusion register, accessible via the Spanish regulator's channels. Spanish residents can use it to block access to licensed Spanish operators. lylocasino.bet does not target Spain but recognises RGIAJ as an important consumer protection instrument.

Blocking Software and Technical Aids

• Gamban: Software that blocks access to most online gambling sites and apps across devices. See gamban.com for details. Often recommended for people at high risk or in recovery.
• BetBlocker: A free tool that allows you to block access to thousands of gambling websites and set blocking periods, including long-term options. See betblocker.org.
• Device-level controls: Many operating systems and internet security suites offer parental controls or site-blocking functions, which can be configured to block gambling content.

Family and Friends Support

• GamCare family support: GamCare provides advice and support for those affected by someone else's gambling, including dedicated sections on gamcare.org.uk.
• Gambling Therapy family & friends: Gambling Therapy hosts online groups and forums specifically for partners, relatives, and friends of people with gambling problems.
• GamAnon / Gam-Anon: Associated with Gamblers Anonymous, Gam-Anon offers support groups (in-person and online) for family and friends. Details are available via gam-anon.org or regional sites.

All reputable services respect confidentiality within the limits of the law. They are independent of lylocasino.bet, free at the point of contact in the UK for core services, and staffed by trained professionals or experienced peers.

Help for Family

Gambling problems rarely affect only the individual; partners, children, and other relatives can face emotional and financial stress. If you are concerned about someone's gambling, your safety and wellbeing are as important as helping the person who gambles.

Approaching the Conversation

• Choose the right moment: Speak when both of you are calm, not during or immediately after gambling, and when there is enough time for a focused discussion.
• Use "I" statements: Focus on how their behaviour affects you ("I feel worried when...") rather than accusations ("You always..."), which can trigger defensiveness.
• Be specific, not general: Refer to concrete examples, such as missed bills or broken promises, while avoiding personal insults or judgments.
• Encourage professional help: Suggest contacting helplines or services such as GamCare or Gambling Therapy together, and offer to support them through the process.
• Set boundaries: Clearly state what you can and cannot do (for example, not lending money to cover gambling debts) and stick to these limits to protect yourself.

Online Family Support Resources

• GamCare Forum: Provides sections for affected others, where you can read others' experiences and share your own.
• Gambling Therapy forums and groups: Dedicated spaces for families and friends to seek guidance and emotional support.
• Gam-Anon meetings: Local and online meetings for relatives and friends of people with gambling problems.

Recommended Next Steps

• Consult a health professional: Contact your GP or another healthcare professional to discuss the situation and seek advice on mental health and stress management.
• Use specialist helplines: Call the National Gambling Helpline (0808 8020 133) to discuss both your own and your loved one's situation and to obtain appropriate referrals.
• Protect your finances: Consider separating finances, reviewing joint accounts, and seeking independent debt advice if necessary.
• Look after yourself: Ensure you have support (friends, family, or a counsellor) and time for activities that help you maintain your own mental and physical health.

Operator's Commitment

Within the limits of applicable law and licencing conditions, lylocasino.bet and the Lyllo Casino project are committed to reducing gambling-related harm. The service is operated by MOA Gaming Sweden Ltd. under the supervision of Spelinspektionen (Swedish Gambling Authority) pursuant to licence number 20Si2445, valid until 2025, for online gambling operations targeting the Swedish market. The brand is not licensed in the United Kingdom by the UK Gambling Commission and does not provide regulated services to UK residents.

Internal Risk Checks and Behaviour Monitoring

• Transactional monitoring: We analyse deposit frequency, stake sizes, rapid increases in spending, use of multiple payment methods, and repeated declined transactions to identify patterns associated with elevated risk.
• Behavioural indicators: Systems review time of day, session length, chasing of losses, attempts to circumvent limits, and repeated reversals of withdrawal requests (where applicable in permitted markets).
• Automated prompts: Where risk patterns are detected, the platform may trigger on-screen messages reminding players of limits, suggesting a break, or signposting self-exclusion and external support resources.
• Account restrictions: In serious or repeated cases, we may unilaterally apply or tighten limits, suspend the account pending review, or close it in line with our responsible gaming and anti-money laundering obligations.

Proactive Contact and Interventions

Subject to local data protection and privacy laws, our support team may initiate contact with a player in eligible jurisdictions when:

• There is a sudden and significant increase in deposits or losses over a short period.
• Multiple indicators of potentially problematic behaviour are present (for example, extended late-night play combined with chasing losses and rapid deposit patterns).
• The player has previously disclosed gambling-related difficulties or requested assistance.

Contact may be made via in-site messaging, email, or other registered communication channels and will focus on raising awareness, recommending tools (limits, time-outs, self-exclusion), and signposting independent support services. For visitors and residents in the United Kingdom, our primary intervention is to ensure that no real-money account is provided or maintained and to direct users towards UK-licensed operators and support bodies such as GamCare and GamStop.

Updates

Regulatory frameworks, industry best practices, and internal policies relating to responsible gaming evolve over time. We therefore review this page periodically to ensure that it reflects up-to-date legal requirements and protects players as effectively as possible.

• Notification of changes: Material changes to our responsible gaming tools or policies may be communicated via email to registered customers (where legally permitted and technically feasible), via in-account notifications, and/or by prominent banners or pop-up messages on lylocasino.bet.
• Ongoing review: Our compliance and responsible gaming teams monitor developments in relevant jurisdictions, including Sweden (under Spelinspektionen oversight) and international guidance on safer gambling, and update internal procedures accordingly.
• Jurisdiction-specific notes: Because lylocasino.bet (Lyllo Casino) does not hold a UKGC licence and does not target the UK market, this page should not be taken as a statement of compliance with UKGC licence conditions, but rather as informational support for UK visitors.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming in relation to lylocasino.bet or wish to provide feedback on this page, our dedicated team will review your request and respond where appropriate. Please note that we cannot open or manage real-money accounts for UK residents and cannot provide individual legal advice.

Responsible Gaming Contact Details

• Email: [email protected] (preferred channel for responsible gaming enquiries, concerns, or suggestions).
• Phone (international): +356 0000 0000 (call charges may apply depending on your provider and location; this number is not a UK domestic helpline and is not a substitute for emergency or NHS services).

Feedback and Support Request Form

You may also use the form below to submit non-urgent feedback about our responsible gaming measures or to request support in connection with an existing account in an eligible jurisdiction. Do not include passwords or full payment card details.

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Setting or managing limits Self-exclusion Technical or access issue General feedback on responsible gaming Other

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For urgent emotional or mental health concerns, or if you are in immediate danger, please contact local emergency services or relevant healthcare providers in the United Kingdom, and consider using the National Gambling Helpline (0808 8020 133) or NHS services as described above.